Mike Bass Ford Complaint - How long does it take for a Ford dealer to repair a Ford product?
SHEFFIELD VILLAGE, OHIO -- I bought a 2006 Ford Ranger 2 years ago from a local Ford dealer in my area. Soon after buying it, the "O/D Off" light came on a couple times. Since it was a used vehicle and did not affect the performance of the vehicle, I ignored it. The second year, the light came on again, but only in the spring and summer. No problem at all in the fall/winter. This past spring, the light began to come on again with the onset of warm weather. It was accompanied with a hard shift between first and second gear, which was using a lot of gas. I decided to take it into a local transmission shop. The shop had it for a week, replaced the torque converter and valve body, charged $1300. and called us to pick it up. I did and before getting halfway home, had the same problem. I called the trans. shop, explained the problem and returned it immediately. After 2 days of service, the owner called, said it appeared to him to be an electrical problem which he was not equipped to work on, suggested we take it to a Ford dealer, and then credited our entire bill. On May 31, 2011, I took the truck into Mike Bass Ford in Sheffield Village, Ohio. To date, it is still there and at last count, our bill is now over $2,000.00. We are being told about what is being replaced but it is not resolving the problem. We were called and told we could pick it up, but then got a second call saying that it was not repaired, do not pick it up. At what point, is the truck considered to be covered by the Lemon Law? In my opinion, if a Ford dealer cannot repair a Ford product, then there is a real problem and what recourse do I have?