GE Money Bank / JC Penney Complaint - Payment posted late
As a 15 year customer of JC Penny’s I was appalled at the way I was treated earlier today after calling (800) 527-0881 to discuss a late charge that had appeared on my most recent credit card statement. After reviewing the statement, I checked my checkbook ledger and confirmed I had paid the entire amount due of $ 25.92 on June 4, 2011 with check # 15404.
The female agent at your call center (GE Money Bank) representing JC Penny’s was rude, appeared bothered by my call and was a bit abrasive. When I attempted to explain that I had mailed the check on June 4, 2011 and could not explain why JC Penny had not deposited or credited my account until June 26, 2011, she responded with “We can’t control the mail”.
The agent’s offer of a “onetime late fee waiver” was presented to me in a tone as if had done something wrong and she was going to teach me a lesson, she suggested I take my next payment to the store so it would be credited on time. Because of her non customer service attitude, I did say there are other retailers I could shop with and could just as easy close this account, she responded fine, your account is closed.
I encouraged JC Penney to check my account history, always paid in full and never late.
You’ll never have a product or price advantage again.
They can be easily duplicated, but a strong customer service culture can’t be copied.