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Marriott International Complaint - Marriott Halifax Harbourfront - Wi-Fi
Wi-Fi - Complaint
A $15.95 plus tax charge for in room wi-fi is more than an outrage, it is a new low in hotel chisling and clueless management. But wait, there's more: the Halifax Harbourfront Marriott "system" doesn't work with "Apple products" at any price, any where!
I was recently in Kenya at a tented safari camp in the shadow of Mt. Kilimanjaro, many miles from Nairobi or anything else, where the locals live in dung huts. The wi-fi was free, high speed, always available and trouble free.
I am simply stunned that this otherwise lovely hotel can exist as a business or even tourist destination. It is rare, outside of government, to see such utterly
backward leaning and incompetent management anywhere on the Planet today. In this internet age the lack of high speed wi-fi connection, normally free, is a deal breaker. I know of no one who would consider booking such a hotel. Call me "new fashioned" but there it is.
I urge the traveling public to use the only tool we have to stop this corporate abuse: stop using Marriott world wide and insist that your travel department, travelagent or tour company do the same.
I was recently in Kenya at a tented safari camp in the shadow of Mt. Kilimanjaro, many miles from Nairobi or anything else, where the locals live in dung huts. The wi-fi was free, high speed, always available and trouble free.
I am simply stunned that this otherwise lovely hotel can exist as a business or even tourist destination. It is rare, outside of government, to see such utterly
backward leaning and incompetent management anywhere on the Planet today. In this internet age the lack of high speed wi-fi connection, normally free, is a deal breaker. I know of no one who would consider booking such a hotel. Call me "new fashioned" but there it is.
I urge the traveling public to use the only tool we have to stop this corporate abuse: stop using Marriott world wide and insist that your travel department, travelagent or tour company do the same.
Comments:
Posted by jktshff1 on 2011-07-04:
I carry an air card. Did the hotel deduct the wi-fi from your bill? The Marriots I've stayed in there has been no problem.
Posted by trmn8r on 2011-07-04:
As the previous poster stated, the charge should have been refunded if either the customer doesn't use the feature or in your case it could not be used.
As for charging in the first place, I agree it is a bit odd in this day and age. Greed never gets old though. Maybe a reasonable rate, like $3 or $5. $15 is ridiculous.
As for charging in the first place, I agree it is a bit odd in this day and age. Greed never gets old though. Maybe a reasonable rate, like $3 or $5. $15 is ridiculous.
Posted by olie on 2011-07-04:
I've read that the higher the room rate, the less that's included.
For example, many low-price hotels include some type of breakfast and free in-room Internet. As you move up the chain, though, you have to get your own breakfast, and the Internet costs.
For example, many low-price hotels include some type of breakfast and free in-room Internet. As you move up the chain, though, you have to get your own breakfast, and the Internet costs.
Posted by jktshff1 on 2011-07-05:
olie, from experience, I can back up your statement.
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