Ken Stillwell Ford, Hillsdale Mi Complaint - Rude and threatening behavior

Review by susitnavalley8 on 2011-07-05
While at the dealership the other day I went to the new car manager to complain about a service plan I had been sold when I purchased the vehicle. The gen manager heard us talking did not like what he heard and said I'll handle this. He then informed me that he would take no bad language in his shop. I continued to speak to this person when a young salesman spoke up and said he was going to throw me out of the dealership. I told him to back off. Well you get it. Just words were exchanged and threats were made. My point what ever happened to customer service in this country is there no common sense left!!!

Come on Ford pull your head and support your customers.
Comments:7 Replies - Latest reply on 2011-07-05
Posted by MJGoldfarb on 2011-07-05:
What was wrong with the service plan? More information is needed but I would like to hear the whole story from the other point of view.
Posted by jktshff1 on 2011-07-05:
"He then informed me that he would take no bad language in his shop" More important..what did you say that the gm took exception to? That is totally relevant to your post.
Posted by Pepper on 2011-07-05:
It sounds like the GM meant what he said when he said he won't tolerate bad language.

"what ever happened to customer service"?
Customer service does NOT mean employees are punching bags or that they MUST tolerate foul language.

Heck, I'd be glad to shop someplace where they kick out people with potty mouths. If I want dirty language I'll go to an R-rated movie.

There's one restaurant here that doesn't tolerate foul language either. I think of it as a REASON to go there.

Posted by Manuel on 2011-07-05:
I have to agree with this. I would have to commend a manager that steps in when an employee is being verbally abused with foul language.
Posted by Skye on 2011-07-05:
What was wrong with the service plan, that caused you to be so enraged, you resorted to bad language?
Posted by Slimjim on 2011-07-05:
The validity of the dispute, the creed of customer service, etc., is all out the window if you begin a cussing out exchange. They really had no recourse but to ask you to leave.
Posted by h on 2011-07-05:
Not sure what was wrong with the service plan but the use of foul language is unacceptable.
I am not trying to lecture, but I have noticed that some people dont realize that certain words are considered offensive.
I can understand when one ends up raising their voice due to frustration, but at no time should the use of foul language be considered okay.
This is the time that one needs to go take a break and resolve the problem a bit later.

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