[X]
Write ReviewJump to 
1
Helpful
Votes
Votes
Continental Airlines Complaint - The debacle known as Continental Airlines - Airline Service
Airline Service - Complaint
Continental Airlines
Our Flight from Austin to Jacksonville, Fl on 6/22/11 was delayed due to weather. My business colleague and I had to spend the night in Houston. All flights to Florida ended at 7 pm even though the weather had been clear for hours prior to that.
All voucher accepting hotels were full, so we had to incur $30 in cab fare, $82 in hotel and $50 in meals for 2 breakfasts and two dinners, total of $162. The next morning, our flight to Jax, Fl was delayed three times and had three gate changes. The stewardess on the flight to Jax, Fl was rude and seemed bothered by her job.
Upon arriving in Jax, Fl one of our bags was lost. The value of the bag was $5000. The baggage clerk in Jax, Fl – Denise – was rude and unsympathetic. She told us that “…It is only common sense”, (implying we had none), to make sure we label every bag we hand over to Continental Airlines. She told us that the bar codes on the bags are not scanned. We later found out that this is not true. She finally offered a strained apology after I became more upset with her lack of professionalism and downright rude behavior toward your customer. She needs to be fired immediately.
We reported the lost bag. I called baggage tracking and they also seemed equally ill informed as to how bags are identified when Continental airlines takes possession of them. I was told that bags are scanned only to “clear’ them, not to identify them. I could not get a straight answer to a most simple question of “ How do you identify your baggage?” I was then told that all bags end up in a warehouse in Houston, TX, whereby they are opened and the contents matched with my description of them. I was then informed that I have to fill out your lost baggage form, which I am doing; fax it to your system tracking center and wait. Typing this letter, filling out the form and faxing it has taken 2 hours of my time. My time is worth $42 per hour, total = $84. Added to the above total, it is now $244 lost due to the inefficiency of Continental Airlines, not counting the time lost due to an overnight stay in Houston, TX and my lost bag, worth $5000.
I need Continental Airlines to compensate me for the $244 I have lost and I need my bag returned to me within the next 45 days. I need either a voucher for the amount or a free, roundtrip ticket to the destination of my choosing that equates to the $244 I have lost. I will post this letter all over every social media outlet I can find, every blog and everyone I know if I am not compensated in some manner. The President of your airline does a little speech during pre flight, does he mean what he says or is it all smoke and mirrors and just another shallow airline scam? He will be my next point of contact if this issue is not resolved.
Our Flight from Austin to Jacksonville, Fl on 6/22/11 was delayed due to weather. My business colleague and I had to spend the night in Houston. All flights to Florida ended at 7 pm even though the weather had been clear for hours prior to that.
All voucher accepting hotels were full, so we had to incur $30 in cab fare, $82 in hotel and $50 in meals for 2 breakfasts and two dinners, total of $162. The next morning, our flight to Jax, Fl was delayed three times and had three gate changes. The stewardess on the flight to Jax, Fl was rude and seemed bothered by her job.
Upon arriving in Jax, Fl one of our bags was lost. The value of the bag was $5000. The baggage clerk in Jax, Fl – Denise – was rude and unsympathetic. She told us that “…It is only common sense”, (implying we had none), to make sure we label every bag we hand over to Continental Airlines. She told us that the bar codes on the bags are not scanned. We later found out that this is not true. She finally offered a strained apology after I became more upset with her lack of professionalism and downright rude behavior toward your customer. She needs to be fired immediately.
We reported the lost bag. I called baggage tracking and they also seemed equally ill informed as to how bags are identified when Continental airlines takes possession of them. I was told that bags are scanned only to “clear’ them, not to identify them. I could not get a straight answer to a most simple question of “ How do you identify your baggage?” I was then told that all bags end up in a warehouse in Houston, TX, whereby they are opened and the contents matched with my description of them. I was then informed that I have to fill out your lost baggage form, which I am doing; fax it to your system tracking center and wait. Typing this letter, filling out the form and faxing it has taken 2 hours of my time. My time is worth $42 per hour, total = $84. Added to the above total, it is now $244 lost due to the inefficiency of Continental Airlines, not counting the time lost due to an overnight stay in Houston, TX and my lost bag, worth $5000.
I need Continental Airlines to compensate me for the $244 I have lost and I need my bag returned to me within the next 45 days. I need either a voucher for the amount or a free, roundtrip ticket to the destination of my choosing that equates to the $244 I have lost. I will post this letter all over every social media outlet I can find, every blog and everyone I know if I am not compensated in some manner. The President of your airline does a little speech during pre flight, does he mean what he says or is it all smoke and mirrors and just another shallow airline scam? He will be my next point of contact if this issue is not resolved.
Comments:
Posted by CDJ on 2011-07-05:
It can only get worse now that Continental has merged with United, which has even worse service than Continental. We're doomed!
Posted by Anonymous on 2011-07-05:
No airline will compensate for weather related issues.
Posted by Lisa Wallace on 2011-07-05:
I just flew with United/Continental to Manchester England from Eugene, Oregon and back. On the flight over all over-sized carry on baggage was green tagged on every flight at the gate. On the way back it wasn't. I spent time to make sure my baggage was within the correct size so it would fit in the overhead compartments. From Newark to Denver I had to put my small carry on and personal belonging under my seat and had no leg room what so ever. I was not allowed to use the overhead compartments because people had larger bags and needed to use the space. These bags where huge, and should have been checked.
My other complaint about Continental and this has happened before, when I sit in the back of the plane I have to listen to the attendants talk very loudly about there personal life's. On top of that they are all very rude.
My other complaint about Continental and this has happened before, when I sit in the back of the plane I have to listen to the attendants talk very loudly about there personal life's. On top of that they are all very rude.
Posted by Ben There on 2011-07-05:
If your bag is not found, you will get compensation for the bag, but I think there is a cap around $1K. Be prepared to provide receipts for what was in the bag, especially since it seems high ticket. Most bags don't cost that much so they will probably ask questions.
As for compensation for the hotels and taxi's, since the flights were cancelled because of weather you are due nothing unfortunately. This is the case with all airlines in the USA.
As for getting paid for the time it took you to fill out a form, I have never heard of an airline compensate any one for that.
As for compensation for the hotels and taxi's, since the flights were cancelled because of weather you are due nothing unfortunately. This is the case with all airlines in the USA.
As for getting paid for the time it took you to fill out a form, I have never heard of an airline compensate any one for that.
Posted by kinthenorthwest on 2011-07-05:
Dealing with the airlines can be so much fun.
about 10 years ago I was on a plane that fell. Nah we didn't crash but I got banged up a bit and so did another lady who went flying out of her seat. Yes she had on her seat belt.
When we finally landed they made all the uninjured get off.
They made the old lady walk off. She had flew through the air at least 4 rows of seats and went unconscious for a bit. She spoke no English and I never did find out what happened to her.
They threatened that if I didn't sign a release they weren't letting me off to see my husband who was waiting for me. I refused to sign the release cause I felt like crap and already had a big ole lump growing on my hand.
Long story short I finally got to my hubby at the ER where he had been told to meet me. Turns out he had been told to go there and not to the airport prior to them asking me to sign the release. I was quite sore for several weeks and yes I had my seat belt on, but was in the very back seat of a 40 seater.
They paid the medical and my 3 days of loss wages..But got ticked when a lawyer friend said we were going to sue if I didn't get a full refund..Their lawyer called me and when he found out I wanted was a total ticket refund he was floored. I got my money within 3 days of that call. Hey I wasn't going to pay for a roundtrip ticket that did that to me. LOL
For some reason it seems all major companies want to pay as little as they can.
I will make a bet that old lady who flew through the air was rushed to her connection without a word to anyone.
about 10 years ago I was on a plane that fell. Nah we didn't crash but I got banged up a bit and so did another lady who went flying out of her seat. Yes she had on her seat belt.
When we finally landed they made all the uninjured get off.
They made the old lady walk off. She had flew through the air at least 4 rows of seats and went unconscious for a bit. She spoke no English and I never did find out what happened to her.
They threatened that if I didn't sign a release they weren't letting me off to see my husband who was waiting for me. I refused to sign the release cause I felt like crap and already had a big ole lump growing on my hand.
Long story short I finally got to my hubby at the ER where he had been told to meet me. Turns out he had been told to go there and not to the airport prior to them asking me to sign the release. I was quite sore for several weeks and yes I had my seat belt on, but was in the very back seat of a 40 seater.
They paid the medical and my 3 days of loss wages..But got ticked when a lawyer friend said we were going to sue if I didn't get a full refund..Their lawyer called me and when he found out I wanted was a total ticket refund he was floored. I got my money within 3 days of that call. Hey I wasn't going to pay for a roundtrip ticket that did that to me. LOL
For some reason it seems all major companies want to pay as little as they can.
I will make a bet that old lady who flew through the air was rushed to her connection without a word to anyone.
Posted by Anonymous on 2011-07-05:
Hmm I wonder how much an hour my time is worth.
Posted by Anonymous on 2011-07-05:
I'm calling BUNK to the story about injury on an aircraft, or at least it didn't happen to a part 121 carrier in the US. No station manager or aircrew have injury releases nor are authorized to have a passenger sign one. In the event of inflight upset where injuries occur the highest designated member of management is called who then contacts the company attorney's and the retained law firm. Further, the FAA investigates all incidents were injuries occur, including interviews of parties injured.
Finally, if a lawyer is retained no airline will speak to the plaintiff, only your designee - ie your attorney.
Finally, if a lawyer is retained no airline will speak to the plaintiff, only your designee - ie your attorney.
Posted by Anonymous on 2011-07-05:
Great review! very helpful!
Welcome to my3cents
Welcome to my3cents
Posted by leet60 on 2011-07-05:
+10 Beenthere. Unfortunately, in the U.S. aside from baggage there is absolutely no legal requirement that an Airline compensate you for delays, missed flights, lodging, meals etc.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
