Southwest Airlines Compliment - Southwest Crew Calms Passengers on Delayed Flights
When my wife booked our trip to Disney World, we decided to fly Southwest, since I had a rewards ticket and a gift card. I actually prefer to fly Southwest because I know that if a problem comes up, it's fairly simple to fix.
Our flight from PHL to MCO was scheduled to depart shortly after 6 PM on Tuesday, June 28th. We boarded (and were lucky enough to sit in an exit row) and the plane moved towards the runway. While on the runway, there was an announcement that there was a delay and they would update us with more information. We found out that there must have been a change in the wind, so we had to change runways (along with every other plane). It was about a 75-90 minute delay that we endured on the runway. Eventually we got up in the air.
When they came around to take drink orders, my wife, and a few other people, ordered an adult beverage. I had a Southwest coupon for a free drink, but they said that since there was a delay, they wouldn't be charging anyone for drinks. I felt that this was a very nice gesture that the crew did, even though the issue was something that Southwest could not control.
On our return flight, we were scheduled to leave from MCO to PHL on Monday, July 4th at 3 PM. We got to the Southwest kiosk to check our bags just before 1 PM. The lady there said that our flight has been delayed by 3 hours (for a reason that she was unaware of). She notified us that each of us will be receiving a $100 Southwest Airlines voucher for our troubles. We were told that there was an earlier flight that she could put us on standby for, which would get us in 90 minutes sooner, but went through Providence, RI, then changed planes. I decided to stick to the original flight.
We went through security and relaxed for a while before our flight was ready to board. I noticed that they announced several times that if someone didn't receive their $100 voucher, please do so. They also did it one more time once we got in the plane, just to make sure that everyone was aware of it and received them. They also notified us that the reason there was a delay was because of a mechanical issue on a plane, so we would be using a different plane that we were waiting to arrive from Houston.
We did eventually board and backed away from the gate. We stopped. The weather was creating an issue for people traveling into the DC/PHL/NY area. About 45-60 minutes later, we eventually were given the clearance to head out. While we were waiting, the crew played music and did what they could to make the situation a little bit better. Again, while in the air, they did not charge for drinks due to the delays. The delay, while an annoyance, gave everyone on the plane a great view of several different firework shows as we were approaching Philadelphia.
The overall experience was pleasant on both plane rides. I don't know when my next trip will be, but most likely it will be with Southwest Airlines. I also plan, at some point, to write a review on a few of the places we went to on our trip.