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Macys Complaint - "Worry No More" is Bogus - Mattress Cleaning
Complaint
First let me explain that I have lost sleep because of this (literally). When I made the my mattress purchase $1200 worth, I also purchased the protection plan and they declined my claim stating numerous stains, however from the time I submitted my claim my small child apparently wet the bed again. So now we are in the process of waiting 30-60 days for an answer on whether they will clean it or not. It makes no sense! I can't even sleep on my bed since the stench of urine is too strong for my senses.
Stay away from the protection plan, they give you bull. I have called the worry no more company and have spoken to Macy's and they just give you the run around I will never buy furniture in this place. Why would you sell your customers a sham of insurance, and why should anyone have to wait more than 30 days for an answer this is totally unacceptable.
The sales people selling you the plan do not explain anything they are just trying to sell you the plan. Its already been 3 weeks since my claim was submitted....
All I have to say is Macy's you suck for cheating your customers!
Stay away from the protection plan, they give you bull. I have called the worry no more company and have spoken to Macy's and they just give you the run around I will never buy furniture in this place. Why would you sell your customers a sham of insurance, and why should anyone have to wait more than 30 days for an answer this is totally unacceptable.
The sales people selling you the plan do not explain anything they are just trying to sell you the plan. Its already been 3 weeks since my claim was submitted....
All I have to say is Macy's you suck for cheating your customers!
Comments:
Posted by Anonymous on 2011-07-05:
For urine try blotting the excess fluid as much as possible. Using the oxy-clean type cleaners, or those that say they remove the stains (of which there are many), spray the stain and methodically blot it. Once dry, shake baking soda over it, let it set over night and vacuum it the next day.
Posted by madconsumer on 2011-07-05:
any steam cleaner will work for urine. also a soak proof mattress pad is advisable.
Posted by Venice09 on 2011-07-05:
Ript, that sounds like it would work. Good advice.
Posted by Amy on 2012-06-01:
Had the displeasure of speaking with these people. My mattress pad was delivered with a stain on it right out of the package and they still tried to say it wasn't their fault! Got the run around between Macy's and Worry No More and finally Worry No More agreed to send me a new cover, but acted like they were doing me a big favor. The only reason I bought this was because the warranty for my mattress is void if the mattress gets dirty, which I find odd. What are they going to do -- sell the used mattress?
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