A & E Factory Service Complaint - Awful Service, Dishonest Company
COLORADO -- We were having our Electrolux dryer door repaired (for the 2nd time in first 6 months of owning it) and A&E was called by Electrolux to warranty our product. They were supposed to be at our house on June 30 from 1-5. At approx. 4:30 I got a call saying I needed to call them to reschedule my appt. I checked my answering machine and found that the tech had called a short while earlier saying they were overbooked and he wasn't going to make it. When I called the customer service line to reschedule, they made up some story about the tech having a family emergency. Clearly a lie, but okay, I'll reschedule. The representative tells me the earliest they have is the following Tuesday, July 5, since Monday is a holiday. She schedules me from 8-12.
Big surprise, I'm up and waiting for these guys to show up and when I haven't heard from them by 1 PM, I called to check. She then tells me that actually the appt is for July 19! I would consider the possibility of having mixed up the dates except for the fact that the representative I previously spoke to specifically scheduled me for the day after the 4th of July holiday! Now here I am, waiting another 2 weeks and I have serious doubts about it being done right at that point.
Bottom line: These people are dishonest and unreliable. I DO NOT RECOMMEND THEM UNDER ANY CIRCUMSTANCE. Find someone else to do your repair, even if it's just the local handyman!