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A & E Factory Service Complaint - Awful Service, Dishonest Company - Electrolux Dryer Repair
Electrolux Dryer Repair - Complaint
COLORADO -- We were having our Electrolux dryer door repaired (for the 2nd time in first 6 months of owning it) and A&E was called by Electrolux to warranty our product. They were supposed to be at our house on June 30 from 1-5. At approx. 4:30 I got a call saying I needed to call them to reschedule my appt. I checked my answering machine and found that the tech had called a short while earlier saying they were overbooked and he wasn't going to make it. When I called the customer service line to reschedule, they made up some story about the tech having a family emergency. Clearly a lie, but okay, I'll reschedule. The representative tells me the earliest they have is the following Tuesday, July 5, since Monday is a holiday. She schedules me from 8-12.
Big surprise, I'm up and waiting for these guys to show up and when I haven't heard from them by 1 PM, I called to check. She then tells me that actually the appt is for July 19! I would consider the possibility of having mixed up the dates except for the fact that the representative I previously spoke to specifically scheduled me for the day after the 4th of July holiday! Now here I am, waiting another 2 weeks and I have serious doubts about it being done right at that point.
Bottom line: These people are dishonest and unreliable. I DO NOT RECOMMEND THEM UNDER ANY CIRCUMSTANCE. Find someone else to do your repair, even if it's just the local handyman!
Big surprise, I'm up and waiting for these guys to show up and when I haven't heard from them by 1 PM, I called to check. She then tells me that actually the appt is for July 19! I would consider the possibility of having mixed up the dates except for the fact that the representative I previously spoke to specifically scheduled me for the day after the 4th of July holiday! Now here I am, waiting another 2 weeks and I have serious doubts about it being done right at that point.
Bottom line: These people are dishonest and unreliable. I DO NOT RECOMMEND THEM UNDER ANY CIRCUMSTANCE. Find someone else to do your repair, even if it's just the local handyman!
Comments:
Posted by Yep! on 2011-07-05:
Isn't A&E owned by Sears? That might explain why things go wrong.
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