Wendy's - Dillsburg PA Complaint - Rude staff and missing bacon

Review by dolfinlvr on 2011-07-05
DILLSBURG, PENNSYLVANIA -- I went to the Wendy's drive thru in Dillsburg last week and purchased 2 meals, one being the Baconator. I pulled up to receive my food and was handed my drinks by one person and food by another. A 3rd person was standing at the window and as I was puling away he stated "Have a nice day, and thank you, YOU have a nice day too." This employee didn't have anything to do with my order being handed out to me and his tone was completely unacceptable.

Once I got home, we realized the Baconator had no bacon on it. I called the 800 number and also told them about the comment yelled as I pulled away. I was assured I would be contacted by the store.

Five days later, nothing from them. And I will not be going back. The staff at this store recently all seem completely unhappy about serving customers. Everyone of them act like you are disturbing them when you pull up.
Comments:11 Replies - Latest reply on 2011-07-06
Posted by CrazyRedHead on 2011-07-06:
Ya know, it could have been the manager on duty, or the gm, or you don't really know who it may have been. You are upset cause someone told you to have a nice day?
Posted by GenuineNerd on 2011-07-06:
Mistakes like this is why I don't order through the drive-thru window. I prefer to order inside; this way, I can observe the crew putting my order together.
Posted by Pepper on 2011-07-06:
"Have a nice day, and thank you, YOU have a nice day too."

I don't see it. How is that unacceptable?

I mean where I work I try to be nice to customers even when I'm not not the one serving them. Am I doing it wrong then?
Posted by Anonymous on 2011-07-06:
Goes to show that no matter what you say and how nice you say it, someone will get offended. I'll bet this OP also gets upset when they go to a store and the employee asks them if they need any help
Posted by Churro on 2011-07-06:
It wasn't what was said but how it was said.."his tone was completely unacceptable".

I think we've all experienced that at one time or another. Since I wasn't there I'm gonna have to trust the OP's smartaZZ detector on this one.

Good review!
Posted by Pepper on 2011-07-06:
I'm still not seeing it though. Maybe it's the translation into text. It just sounds like he was being nice...

and yaya, yes i've seen cases were people WERE offended by employees being polite. which rather confused the employees since they were trained to treat the customers with manners.
Posted by Anonymous on 2011-07-06:
The fact that the OP capitalized "YOU" in their review and mentions the tone that was used, it's fairly obvious the employee was a smart-mouthed punk. I'd be irritated by that, too.
Posted by Pepper on 2011-07-06:
still not seeing it.

but I am reminded of one of my coworkers. he always says, "just to let you know the manufacturer warranty isn't good if you take it overseas - you'll have to bring it back to the US before using it"

I honesty saw someone accuse him of copping an attitude. And I'd overheard how he'd talked to her... there was nothing rude in his voice. Somehow though, she took offense to him and complained about it.
Posted by Anonymous on 2011-07-06:
I get that a lot at my job, Pepper. People over the phone think I have an attitude, and ask to speak to a sup, but I have been nothing but pleasant with them.
Posted by Anonymous on 2011-07-06:
Great review. Very insightful. I too would be annoyed if A. If the exit greeting was sarcastic..B.. Bacon missing from the baconator.

Welcome to my3cents.
Posted by Pepper on 2011-07-06:
O, when people start getting pissed on the phone I OFFER to let them talk to the manager.

Very few people take me up on that offer. I'm sure they think I'm being "rude" but really... if they're mad they should be given the chance to talk to the manager.

I suspect many people turn the offer down because... they simply wanted to yell at someone.

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