Europcar Complaint - Europcar is a huge rip-off!
I went on a trip through Sceptre Tours out of New York. We went to Scotland for 7 days. The travel agency rented us a car through Europcar, and all fees including extra insurance were paid to the travel agency. I refused extra insurance at the counter of Europcar (Edinburgh) because I had already paid the highest insurance fees offered through Sceptre. When I returned home, Europcar charged my credit card (which they demanded I give them) over $600. This was in 2 separate charges. The first was never specified, and was added to my card the day we left Scotland. The second was added about 2 weeks later, and in a few days I received a letter stating that the charge was for 2 new tires and an alignment. There was nothing wrong with the car when I dropped it off at the Edinburgh Airport. I don't know who is the biggest rip-off, Sceptre Tours or Europcar! If anyone has had success at fighting Europcar for these fees, please let me know how you went about it! Thanks!
Company Response on 07/11/2011:
we apologize for any inconvenience experienced.
Our goal is to provide our customers a fantastic vacation at an affordable price. We would like to obtain more details from you so that we may intervene on your behalf.
Customer Services Manager
Company Response on 08/12/2011:
further to a lengthy investigation with the help of our vendors, we are pleased to advise that we have corrected this in your favor.
Our colleagues at Europcar UK have confirmed that the second charge for damage was billed in error. Therefore, a refund of £74.52 GBP (approx $125.41 USD) will be refunded to your MasterCard within one billing cycle.
The remaining charge of £69.30 GBP ($116.63 USD) is for the Full Tank Option, this allows one to obtain the vehicle with a full tank of fuel and no need to return the vehicle full. This charge was accepted by signature on the rental agreement at a charge of 57.75 + 20% VAT.
We trust this now brings this enquiry to an amicable close.
Again, we apologize for the inconvenience caused and look forward to welcoming you aboard a Sceptre Tour in the near future.
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