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Crew Cuts Tree and Lawn Complaint - Poor Customer Service

Review by jdaniels46293 on 2011-07-05
When I asked the owner to get rid of my leaves in my yard all he would do is mow over them, not get rid of them. When I asked my weeds to be taken out he pulled them out and threw them in my yard and left them there. When he couldn't come on his usual day there was no phone call saying that he wasn't coming or when he would be coming instead. I had to call him to get that information. When told he would be given one last chance or I would find someone else he said he was offended and said he would no longer do my lawn. I had prepaid him, which is what he requires to do the work, but wouldn't honor the fact that he still owed me a cut. He wouldn't cut my lawn and wouldn't give me my money back for the service he didn't provide but was paid for. He said he is using it toward his cancellation fee and that I am lucky he doesn't charge me more, but there was never any talk about cancellation fees when I first hired him and there was no agreement or contract signed by me or him stating anything about cancellation fees. When I told him about his employee mowing my grass with his arm over his eyes and not looking at what he was mowing he said he couldn't believe I talked bad about his employee to him.
Comments:2 Replies - Latest reply on 2011-07-06
Posted by jktshff1 on 2011-07-05:
Thanks for the warning, but a location is needed.
Posted by GenuineNerd on 2011-07-06:
Maybe it's time to hire a different landscaping company.

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