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Public Storage Complaint - This place should be shut down - Storage
Complaint
PUYALLUP, WASHINGTON -- I have never experienced anything like this! I had a unit here for 3 years (paid over 5k in rent) only to find my stuff ruined. I am sick to my stomach that antiques with sentimental value have been chewed up, peed and crapped on by rats!! These things have been handed down 2-5 generations and are priceless to me. Oh let's not forget that we found 2 dead rats one wrapped up in the moving blanket around my head board and one dead inside one of the posts for my bed where it appeared they had made a nest.
After spending 2 days breathing in dead rats and their dropping the office offers me a mask saying,"that's really bad to breathe, you could get sick"
I am then told that all of the staff (even the new girl who has been working there for 2 months) are aware of this rat problem. NO ONE EVER BOTHERED TO CALL ME???? They told me that they spray in the empty units, but aren't allowed to spray in the occupied ones without permission. I WOULD HAVE GLADLY GIVEN PERMISSION HAD I BEEN NOTIFIED OF THE PROBLEM!!! So when you guys spray all the rats are running to the occupied units (and some dying there). If you knew there was a problem WHY would you not notify me????
You describe your facility as "CLEAN AND TRUSTED" What a joke!!!
My boyfriend had to go to the emergency room less than a week after being exposed to this filth, the doctor confirmed that he likely had a virus from either the dead rat or rat droppings.
After spending 2 days breathing in dead rats and their dropping the office offers me a mask saying,"that's really bad to breathe, you could get sick"
I am then told that all of the staff (even the new girl who has been working there for 2 months) are aware of this rat problem. NO ONE EVER BOTHERED TO CALL ME???? They told me that they spray in the empty units, but aren't allowed to spray in the occupied ones without permission. I WOULD HAVE GLADLY GIVEN PERMISSION HAD I BEEN NOTIFIED OF THE PROBLEM!!! So when you guys spray all the rats are running to the occupied units (and some dying there). If you knew there was a problem WHY would you not notify me????
You describe your facility as "CLEAN AND TRUSTED" What a joke!!!
My boyfriend had to go to the emergency room less than a week after being exposed to this filth, the doctor confirmed that he likely had a virus from either the dead rat or rat droppings.
Comments:
Posted by grandma005 on 2011-07-06:
This is disgusting. Look at your contract. Maybe they are responsible.
Posted by MDSasquatch on 2011-07-06:
A lot of house or renter's insurance policies cover such losses, you should contact your agent as well.
Posted by trmn8r on 2011-07-06:
Great advice from both of the two replies above!Check your contract, and see if you have an insurance policy that may cover the loss.
Posted by justcuz on 2011-07-06:
Sorry to hear your belongings were ruined, that stinks!
Did you check on your unit at any time in that 3 year period? Was this an indoor or outdoor unit? Was there a particular reason you did not purchase storage insurance, considering the value of the items? What does the contract you signed say about damage by rodents, if anything?
Did you check on your unit at any time in that 3 year period? Was this an indoor or outdoor unit? Was there a particular reason you did not purchase storage insurance, considering the value of the items? What does the contract you signed say about damage by rodents, if anything?
Posted by Skye on 2011-07-06:
Good advice from everyone!
That's pretty nasty, and a terrible loss. Sorry your items were damaged.
That's pretty nasty, and a terrible loss. Sorry your items were damaged.
Posted by yoke on 2011-07-06:
We had the same type of issue with a Planet Storage. Our stuff was in storage only about a month and out stuff was infested with rats. We did not lose alot, but it was the point we paid to store our stuff in a safe clean enviroment. When we talked to the staff their attitude was oh well it happens. They are not held responsible for the loss UNLESS you buy their insurance. We did not since we had homeowners, but that was not covered under our policy.
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