Buff Whalen Bump Shop-Sterling Heights, MI Complaint - No Trip North Over the 4th

Review by SeniorLady on 2011-07-06
STERLING HEIGHTS, MICHIGAN -- Mr. Ray took his 1999 Astro Van in for repair on June 21, 2011 @ 8:30am..Called the next day, talked with the person who was to be coordinating repair work, so that I could get a rental car for Mr. Ray..Not mention names, was told--Van had been assigned to tech and it would possible be able to be done for pick up on June 28, 2011 at end of day, but call first...I did that....Talked with who will remain unmentioned--He put the blame on another co-worker, didn't know that Mr. Ray wanted back by July 1st, if he had know he would have moved Mr. Ray's vehicle ahead of everybody else's, our adjuster was in Texas on vacation, had problem finding a door (which Mr. Ray told didn't need an old or new door, just fix the one one the van) doesn't remember that conversation..Had so many excuses of why it wasn't done, not one positive thing came out of this persons mouth to say what they were going to do, so that Mr. Ray would have his Astro Van at least by July 2, 2011 at the close of business day...Called again on June 30th---Talked with this person again and more excuses of what he couldn't do for Mr. Ray, but call back on July 2nd for a final move...Called back on July 2nd @2:00pm and the person who was to install the trailer hitch was gone for the day...No surprise there!!! So here it is July 6th and still no call from Buff Whalen Bump Shop on the outcome~~I feel they have had the Mr. Ray's van 2 weeks and 1 day, spoiled his 4th of July holiday, as he couldn't go up North and take his trailer with sandrail to our fun spot, has done nothing to expedite this situation only have given excuses....So, even if you get a lower bid from Buff Whalen Bump Shop be sure to talk with your adjuster on another "Bump Shop doing the job.....Buff Whalen's Bump Shop and customer service leaves a lot to be desired...Have a good day in the State of Michigan
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