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Sirius Satellite Radio Complaint - Sirius is the Worst Customer Service ever - Sirius Satellite Radio
Complaint
NEW YORK, NEW YORK -- They turned me over to a collection agency, because I emailed that I wasn't renewing the service on a car I was trading in. They said I had to "call" to cancel the service. But when you call, you are on hold for 30-60 minutes. When I got through, you are dealing with someone in Thailand or India, who you can barely understand. So they've outsourced American jobs, made it damn near impossible to cancel, and then they try to ruin your credit when you don't renew. STAY AWAY FROM SIRIUS, UNLESS YOU WANT A LIFETIME SUBSCRIPTION THAT YOU CAN NEVER CANCEL, ITS LIKE THE MAFIA, ONCE YOUR IN, YOUR IN. Customer service and customer rights are non-existent. Short the stock, because they cannot survive with this kind of customer service IMHO.
Comments:
Posted by azRider on 2011-07-06:
I would never try to cancel any contract service with an email. you may have to wait on the phone for a long time, and put up with the BS, but you have to do that to make sure your cancelled. an email is not going to work and won't count in a small claims case since anyone can produce an email. its just the bad part of dealing with these companies.
Posted by 777tech on 2011-07-06:
The paying of the Howard Stern multi-millions of dollars is where Sirius Radio Customer Service went to. I am a lifetime customer of theirs so I know takes at least 20 to 30 min. to talk to someone now. They now also want to charge you if you change equipment if you are a lifetime customer with them! No government regulation here!
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