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Arsenal Van Lines Complaint - The Biggest Crookies In Gwinnett County

Review by wandjohn8087 on 2011-07-06
The Biggest Crooks in Gwinnett. I used this company to move me less than 10 miles from one location to another and due to the movers negligence, they broke my LG LCD 55 inch color TV and refused to replace it. I explained I do not want money just a replacement. Spoke to Ben/owner and he gave me the run around for over a month and told me all he can offer is a flat amount which is less than third of the cost to replace my TV. I explained that his driver explained at the time of the move that if I did not buy a box to properly box my TV the company will not cover the damage if damaged during transporting from one location to the other. I agreed to pay $35 for the box. TV was not packaged properly nor placed in the protective box. So all I have is a broken television that is now worth zero dollars. Warning do not use this company if they break something, they will not give you the fair dollar value of the items they break.
Comments:1 Replies - Latest reply on 2011-07-07
Posted by Anonymous on 2011-07-07:
Arsenal claims to provide free box delivery and packing materials delivery. In addition, they offer optional full liability insurance & additional coverage. How old was the tv and what insurance/coverage options (if any) did you opt for? What does your contract state? I have seen your complaint on other sites as well as many other dissatisfied consumer complaints about this company. There are moving company review sites that may be beneficial to look into first if you have a move in the future.

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