Vitacost Complaint - Horrible! Buyers Beware! Still Waiting On Refund One Month Later
THE WORST! WILL NEVER USE AGAIN. I WOULD RATHER PAY MORE MONEY AT WHOLE FOODS THAN GO THROUGH THIS HASSLE WITH THIS SCAM COMPANY. I ordered something on their website, and then I canceled it. I received a cancel confirmation from Vitacost that the money would be returned to me within 72 hours. I called the next day to confirm, but was told that the order had already been shipped out!!!! The guy noticed the cancellation e-mails and said he didn't understand why it was shipped out but he would contact UPS to have the package sent back to the warehouse and once it was received I would get my refund in 72 hours.
I don't understand why their mistake of sending it out even though it was confirmed as canceled, meant I have to wait for them to receive it back in order to get a refund, even though they should not have sent it out. I waited for the refund. Nothing. I called the next week. I was told it was still in route to the warehouse. Even though I called on the day it was sent out, it apparently took 2 weeks for Vitacost to "receive it back". After 2 weeks, I called and was told by 2 separate reps that I would be receiving my refund in 72 hours.
I searched my account the whole week and the week after- nothing! I called today- almost a month after the order was actually placed and was put on hold 3 times, and for 30 minutes. I was told that it is not confirmed that it has been received back. Well, it's a good idea I got the UPS tracking number from the original rep, because when I gave it to her, she said that it had actually been received but she couldn't confirm if I will get my refund or when! I told her she better confirm to me that I AM getting my refund, and then she said she'd talk to the refund dept. about getting the refund.
I told her to quote the amount and she quoted it at 3 dollars less than what I paid. I am still waiting now nearly a month later for this refund, and have been given the run around and lies. Even though I canceled it and was given a cancel confirmation, they still won't give me the refund. BUYERS BEWARE!