Radial Labs, Hollywood, FL Complaint - Unhappy with Radial Labs

Review by frusterated on 2011-07-06
3286 NORTH 29TH COURT, HOLLYWOOD, FL -- I am warning all of you that are contemplating the free trial offer from Radial Labs, Hollywood, FL. Not only did they make 2 unauthorized charges to my credit card, the customer service dept. is TERRIBLE! and the product doesn't even work. I returned 2 packages through the USPS with the RMA #'s that they provided to me. Now they claim that they never received the packages and unless I can provide the receipt for the return, I am SOL as per Denise Supervisor #171. She stated that there were terms and conditions that I had to agree to on the order page that outlined their policies for sending future purchases. Folks I'm telling you there was no such thing! Not to mention that she was RUDE and unwilling to even listen to my complaint.

So unless I can produce this receipt and prove that it was shipped, I am out $150.00!
Comments:1 Replies - Latest reply on 2011-07-06
Posted by Skye on 2011-07-06:
There is no such thing as a free offer with these companies. They get your credit card number, sign you up for automatic delivery and will continue to charge your credit card.

Contact your credit card company, and have that card cancelled, and a new number issued. Then send back the product, and make sure you get a confirmation of delivery, so they can not tell you they never received the product back.

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