Dear sirs and/or madames;
Let me preface this letter by first stating that my wife and I are extremely water conscious because we live in a an extreme drought ravaged area and there have been no more than 35 loads of laundry run through this machine since the day it was installed.
This is also the second one of these models we had installed. The first one was so poorly assembled that it actually tore itself apart during the first load that my wife attempted with it.
We have 2 major issues with this washer and either one makes it a useless hunk of metal and plastic.
1) The first issue is with this machine's capacity or rather lack of same. When my wife uses the Super load option the weight of just 4 bath towels causes the tub to sink down and the pulley assembly which turns the tub is forced onto the floor of the unit causing it to rub and grind metal on metal. This is obviously a design flaw as I have read other peoples similar complaints about this model on the internet. This flawed design problem was confirmed by the repairman who stated that he has seen this same flaw on this model at other peoples homes. This alone should be cause for a recall on this model washer, but there is more.
2) The second problem we are experiencing is the fact that EVERY time we use the washer it leaks water onto our wood floors from the water inlet located "inside" the washer. Let me be very clear here and state that this leak is not coming from the water supply lines going into the washer. The leak is happening "inside" the washer's inlet. This design flaw as well as the first one mentioned above was shown to me personally by the repairman who looked at it today. The repairman also stated that the reason this was happening was because of "calcification" due to the hard water we have in our area. This again is a major design flaw in this machine. We owned a Kenmore washer and dryer set for 20 years and we never had ANY hard water problems with the washer and in fact never had ANY problems with it whatsoever! When we moved we, sold our Kenmores and thought we would purchase a new modern and upgraded washer dryer set which would use less water and sadly we picked these units of yours.
We are now left with 2 options as to our laundry. We either continue to use this machine and let it leak onto, and further ruin our floor, and/or let it grind itself into oblivion or we take our laundry to a laundramat. Neither of these options is acceptable.
We are not expecting GE to replace our wood flooring, though that would be an honorable thing to do but, because these flaws are inherent in the build of this unit and will continue on into the future, we fully expect that you will either refund our investment in this washer and have it hauled away or at the very least that you replace it with a model that actually does the job it is advertised to do.
Our faith in GE and it's desire to build and support a good product is entirely in your hands and we hope to hear back from you on this matter in a timely manner.
Dr. Wayne Poulin