Sears Complaint - Service Call
MEDFORD, NEW JERSEY -- Would you believe that I just had the worst experience ever with Sears ? I called for a service appointment on my central air on 6/6 and the soonest that Sears could do it was today the 15. That is bad enough but needless to say Sears called me back at 1:15 this afternoon to cancel the appointment...something about a tech calling out...who's problem is that? After talking to 7 people the soonest that Sears could "Fit" me in was Tuesday the 21st...ummm not to customer friendly...and the "service manager" could not even promise that Sears could make that. Now I am asking myself why in hell did I go to Sears
to install my central air and why in hell did I pay $500.00 for a Master Protection Plan what are they protecting. My house has been over 90 degrees with very high humidity , my wife and 2 year old daughter suffer from allergies so it has been a fun time in South Jersey. My next letter will go to the CEO Alan Lacy. Not that I think I have a snow balls chance in hell,( Ah a snow ball would feel good right now)in getting any satisfaction other than Sears will NEVER get any of my business again.
I understand that Sears needs to adhere to their business model and this is an unfortunate situation. From what the service manager told me if they "moved up" my appointment then they would have to bump someone else and they as a company made a business decision not to do that.All fine and well but what about MY BROKEN APPOINTMENT, what about doing something to satisfy me after all I have spent thousands of dollars with that company. As I told the "service manager" I work for a very large corp located here in South Jersey and it will be my obligation to let all of my fellow co-workers know how this situation turned out all 6000 of them. Thank goodness for company electronic message boards.