Charter Cable Complaint - BAD Customer Service!
MADISON, WISCONSIN -- Due to a pending divorce I disconnected my cable on June 8th. I took the equipment with me because I had to move out of the area. I have been trying ever since to return their equipment: Twice they have told me that they mailed a return kit to me...which I never received; I have tried to return the equipment to two different Charter Cable offices and they refused to take it; they said a customer technician would pick up the box on 7/6 between 10a-1p and I am still sitting here waiting like I have nothing else to do in the world. When I called to complain today I was told that they don't guarantee time frames that I would have to wait all day. I gave them my new address twice and when I called a third time they still didn't have it right...I haven't received a final bill yet either, but I did get a nasty letter from them threatening legal action because I have not returned their equipment. Charter Cable is a horrible company to do business with and I will never use them again. I have been lied to so many times by their customer service reps that I no longer believe anything they say. I will be looking into satellite dishes!
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