ADT Complaint - Misleading Customer Service. POOR Service - Home Alarm and Smoke Detection
Home Alarm and Smoke Detection - Complaint
This is the worst company that I've ever dealt with. They have mislead and intentionally misinformed me on numerous occasions. They portray moving your alarm system to a new address as seamless and easy. First I was told that there wouldn't be a charge, then I was told it would be minimal, then it turns into something having to do with "credits", an ADDITIONAL installation fee, an activation fee....and no one would commit to an estimate or verify ANYTHING in writing. I went through so many Depts. and Supervisors that I finally cracked and decided to pay the "Early Termination Fee". I feel that this money has been obtained through extortion. Why on earth would I continue service for 2 more years if they can't even quote me an estimate charge for changing my address. Initially I'd intended to continue service but this was a terrible experience and I feel as though they WANTED to push me into cancellation.
Seems VERY shady...a company that refuses to give a written estimate or even written verification of cancellation. DO NOT DEAL WITH THEM.