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ADT Complaint - Misleading Customer Service. POOR Service - Home Alarm and Smoke Detection
Home Alarm and Smoke Detection - Complaint
This is the worst company that I've ever dealt with. They have mislead and intentionally misinformed me on numerous occasions. They portray moving your alarm system to a new address as seamless and easy. First I was told that there wouldn't be a charge, then I was told it would be minimal, then it turns into something having to do with "credits", an ADDITIONAL installation fee, an activation fee....and no one would commit to an estimate or verify ANYTHING in writing. I went through so many Depts. and Supervisors that I finally cracked and decided to pay the "Early Termination Fee". I feel that this money has been obtained through extortion. Why on earth would I continue service for 2 more years if they can't even quote me an estimate charge for changing my address. Initially I'd intended to continue service but this was a terrible experience and I feel as though they WANTED to push me into cancellation.
Seems VERY shady...a company that refuses to give a written estimate or even written verification of cancellation. DO NOT DEAL WITH THEM.
Seems VERY shady...a company that refuses to give a written estimate or even written verification of cancellation. DO NOT DEAL WITH THEM.
Comments:
Posted by leet60 on 2011-07-06:
I was burglarized once while my home had ADT service. The burglary was in broad daylight and I discovered it when returning home from work. I inquired with the police officer taking the report regarding notification by ADT. The police dispatch had received notification but it was considered a low priorty call - essentially, if your local P.D. is busy in many areas, residential burglar alarms are dealt with as time allows. In my area the large number of false alarms with ADT and other companies over the years caused the prioritization of these alarms to be low.
My alarms now are dealt with by the two large dogs in my home : )
My alarms now are dealt with by the two large dogs in my home : )
Posted by jktshff1 on 2011-07-06:
The police are minutes away when seconds count.
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