Expedia Complaint - Expedia Sucks and Will Not Accept Any Responsibilities!!!!
On 7/5 I booked a hotel through Expedia's 800 number for arrival on 7/6. The agent assured me she had me set up for 2 double beds because I was traveling with my wife and our 2 teenage kids. Upon arrival to the hotel I was informed they only had a king bed available, doesn't really work for 4 people (especially with 2 teenage kids). I called Expedia and requested to refund the whole deal. They informed me that the hotel would have to charge us for 1 day and could refund the other days. I let them know that was unacceptable and I wanted everything to be refunded, I wasn't paying for a room that I couldn't utilize. After 48 minutes and speaking with a manager, I was informed their was nothing they could do (nothing at all, no compensation or any offer to help resolve the issue and still wanted to charge me for one night and refund the rest.) I went down to the front desk and spoke with the manager at the hotel. She said that Expedia should take care of it, that if they would refund everything to me, they had no problem with that. I asked if they could take care of it and she said no, because she doesn't even have my credit card info or even know how I paid, because I paid Expedia and Expedia pays them. She said she has no way of refunding it that it would have to go through Expedia, what she said made since. I called Expedia back again and spoke w/ another mgr, after 15 more minutes on the phone I finally was able to get my full refund. Over an hour on the phone, just to get my money back because they messed up. The hotel said that this happens a lot with Expedia, that Expedia can't promise a specific room type (King, 2 double, etc.), because it all depends on availability. She said that Expedia does this a lot and it really causes them and their customer's a lot of problems. Bottom line, DON'T EVER BOOK A HOTEL THROUGH EXPEDIA!!!!!!