Home Depot Complaint - Plumbing Nightmare
My water heater stopped working just before the July 4th weekend. I called Home Depot, who had a good price on a small water heater. I liked shopping at their stores, so I wrongfully assumed that their customer service would be just as good for installation. They gave me the price for the water heater, delivery fee and installation. It was a great price. They said the installer would be in contact with me and that I would pay for it once the installation was complete. The installer called me and said they could not come out until July 5th, due to the holiday. An old guy showed up and walked around my basement. He called his boss and told me that he would have to install an electric line for the new heater and the price was $125 more. I agreed. He was to return the next day. He never showed or called. I called Home Depot corporate customer support. I spoke to Jeff who said there was nothing Home Depot could do. It was up to me to call the installer. I asked if Home Depot did not care and if that was the case, what was the point of using Home Depot? He apologized, but said there was nothing more he could do. So, do not use Home Depot for installations. They don't care what the installers do or don't do so there is no reason to use this service.
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