Frigidaire Complaint - Frigidaire Wine Storage Refrigerator
MARTINEZ, GA, GEORGIA -- We purchased a small wine storage refrigerator from a dealer. After nine months the cooling unit failed. Well within the warranty period of one year, I contacted Frigidaire (per their policy) and had to aggressively pursue that communication to receive permission to return the unit to another retail store who Frigidaire said would exchange the unit. A call to that dealer resulted in more delays, and what's worse: no return calls.
Finally, frustrated, I contacted Frigidaire again who told me that the warranty period had expired and that their records showed that my unit had already been return several months ago.
They 'offered' ad 50% discount on a new unit, but now won't even return my emails or phone calls. I found their behavior unethical and deliberately deceptive.