Time Warner Cable Complaint - Customer Service From Hell
Let me start by saying I was a Customer Service Rep. so it drives me nuts when I call their Customer Service for anything. I seem to always get "new" reps that don't know what they're doing, talk in circles and send me into what my old co-workers use to call the "transfer circle of hell" every single time I call I'm polite, patient and clear with what I need because I remember what it's like to have someone scream at you because you represent the company. That being said I feel like they don't give a crap if you're polite, you're still a burden, they're still overly defensive, and sometimes rude. I get transferred an unreal amount of times, the talking over me and in circles drives me INSANE..basics of customer service Solve the situation in ONE CALL whenever possible, and DO NOT talk over the customer, I could understand if I were cussing and acting like a fool but when I had to demand to talk because he was saying the SAME THING over and over I almost lost it. Emails are pointless more often than not I've tried to email them to avoid calling, all I get is what seems like a generic copy and paste answer that doesn't even answer my question which means yaaaaay I get to call. I had complained about my internet 3 or 4 times(being nice) and it was always "escalated" I got no call back. I finally tried online chat because calling and emailing were obviously not working...I don't know where they find these people. I know I've typed a lot on this review but when I contact any customer service I'm clear, direct and to the point. I've never had any situation resolved by the original representative I talk to, I'm ALWAYS transferred, if it's an email the response doesn't even make sense and if it's online chat they have always referred me to a number to call and then that number transfers me to another dept. and so on until I eventually give up and just live with the problem.