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United Marketing Group, LLC Complaint - I Am Still Not Sure What Service This Company Provides
Complaint
SCHAUMBURG, ILLINOIS -- Recently I noticed a charge of $14.95 on my monthly credit card statements. The charge was a bit suspicious as I did not recognize the ‘UMG Edge’ vendor. After going through the past statements I discovered that the charges were started back in Sept 2010. The first charge was $1.95 and after that there has been a regular monthly charge of $14.95 on every 24th of the month.
There are multiple complaints against this company (UMG aka United Marketing Group). They seem to be involved in this practice as I have read scores of consumer complaints and reviews. In almost every case, the consumer does not even know or recall ‘signing up’ for their service. Most consumers do not see the initial first fee of $1.95. I had been getting charged for the last 10 months and this adds up to $136.50.
I called the toll-free number that was provided - 1(866)854-8768. I was told by the customer representative that I had agreed for this service over the phone in Sept. Apparently, every other consumer I searched does not recall any such authorization. I was then transferred to the supervisor who also did not seem very apologetic. I was told that all phone calls are recorded so I requested a copy of the conversation. I have not been provided a copy thus far.
Honestly, I still don’t understand what their service provides. After speaking to them for about 10 minutes, I still did not get an answer as to what they do and what they are selling. I hate to malign their image, but this company seems to be involved in CONSUMER FRAUD. The charges on my credit card are NOT authorized and therefore NOT legal. The card has been cancelled but this has caused a great deal of hassle and inconvenience.
I hope some watchdog group out there can protect other consumers as this company seems to be still in business.
There are multiple complaints against this company (UMG aka United Marketing Group). They seem to be involved in this practice as I have read scores of consumer complaints and reviews. In almost every case, the consumer does not even know or recall ‘signing up’ for their service. Most consumers do not see the initial first fee of $1.95. I had been getting charged for the last 10 months and this adds up to $136.50.
I called the toll-free number that was provided - 1(866)854-8768. I was told by the customer representative that I had agreed for this service over the phone in Sept. Apparently, every other consumer I searched does not recall any such authorization. I was then transferred to the supervisor who also did not seem very apologetic. I was told that all phone calls are recorded so I requested a copy of the conversation. I have not been provided a copy thus far.
Honestly, I still don’t understand what their service provides. After speaking to them for about 10 minutes, I still did not get an answer as to what they do and what they are selling. I hate to malign their image, but this company seems to be involved in CONSUMER FRAUD. The charges on my credit card are NOT authorized and therefore NOT legal. The card has been cancelled but this has caused a great deal of hassle and inconvenience.
I hope some watchdog group out there can protect other consumers as this company seems to be still in business.
Company Response:
Your customer information has been located, and a full credit was issued representing any and all charges. Please let us know if we can be of further assistance and very sorry again for any inconvenience. Customer Support
Comments:
Posted by ript on 2011-07-08:
Do you recall agreeing to something or ordering anything from anyone else in or near Sept. 2010? Often buried in a company's terms and conditions there is information that says by accepting their offer you have also agreed to be enrolled in some membership or another and you will be charged for that membership unless you cancel within a certain time period. The terms of cancellation can be found sandwiched in the T&C also.
Posted by jktshff1 on 2011-07-08:
looks like a "work from home" thing. I'm with the op, I don't understand what they are doing. 'Course I did not take the time to sort thru all the stuff.
Posted by Slimjim on 2011-07-08:
I would report this company to the trade commission at www.ftc.gov.
Antics like this rarely are innocent mistakes.
Antics like this rarely are innocent mistakes.
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