SCHAUMBURG, ILLINOIS -- Recently I noticed a charge of $14.95 on my monthly credit card statements. The charge was a bit suspicious as I did not recognize the ‘UMG Edge’ vendor. After going through the past statements I discovered that the charges were started back in Sept 2010. The first charge was $1.95 and after that there has been a regular monthly charge of $14.95 on every 24th of the month.
There are multiple complaints against this company (UMG aka United Marketing Group). They seem to be involved in this practice as I have read scores of consumer complaints and reviews. In almost every case, the consumer does not even know or recall ‘signing up’ for their service. Most consumers do not see the initial first fee of $1.95. I had been getting charged for the last 10 months and this adds up to $136.50.
I called the toll-free number that was provided - 1(866)854-8768. I was told by the customer representative that I had agreed for this service over the phone in Sept. Apparently, every other consumer I searched does not recall any such authorization. I was then transferred to the supervisor who also did not seem very apologetic. I was told that all phone calls are recorded so I requested a copy of the conversation. I have not been provided a copy thus far.
Honestly, I still don’t understand what their service provides. After speaking to them for about 10 minutes, I still did not get an answer as to what they do and what they are selling. I hate to malign their image, but this company seems to be involved in CONSUMER FRAUD. The charges on my credit card are NOT authorized and therefore NOT legal. The card has been cancelled but this has caused a great deal of hassle and inconvenience.
I hope some watchdog group out there can protect other consumers as this company seems to be still in business.
Company Response: Your customer information has been located, and a full credit was issued representing any and all charges. Please let us know if we can be of further assistance and very sorry again for any inconvenience.