Lowe's Compliment - Lowe's is the leader in home improvement chains
FARMINGDALE, NEW YORK -- I have been dealing with Lowe's and some of their competitors for many years. One of the aspects of any business that impresses me the most is sound and accurate customer service, returning phone calls and following up on defective products such that the customer is not sitting at home with a non functioning product for an unreasonable amount of time. My experience with Lowe's is that they never dismiss a customer or send him reeling all over the place to other departments that create confusion as the trail goes on. If you have a product issue with Lowe's they will follow policy but solve it as quickly as possibly so you are not burdened with an aggravating situation at home. While Lowe's stores are well appointed, cheery and bright, stocked with any home improvement product you would want, I cannot say this about some of the others I have dealt with. A few days ago I switched my entire account to Lowe's, they have earned my business.