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Qwest Complaint - Service charge - Coming to home to check outside lines

Coming to home to check outside lines - Complaint
Review by Budcat on 2011-07-08
CASTLE ROCK, COLORADO -- I noticed that my phone was not working and called Qwest with the problem on June 19th 2011. I was told that I would not be charged $85 if no problem was found outside my home. I was told this more than once. I asked again more than once if I would be charged if the technician would not have to enter my home to confirm what I was being told. The technician did not have to enter my home but I still have this charge on my bill. The technician even told me that I would not be charged since he did not enter my home. This charge is now on my bill. Why? I was lied to more than once and when I called customer service I was told that I was read a disclaimer that said I would be charged for having the technician come to check the connections outside my home. I don't remember being read this disclaimer stating that this charge would be billed even though no home entry was made. The technician said that I would not be charged. I would like to hear the recordings telling me I would be charged even though no home entry was made. I don't believe I was told the truth up front. I WAS lied to.
Comments:
Posted by leet60 on 2011-07-08:
You need to confirm exactly the problem the technician discovered. In most instances if you subscribe to phone service and the company connects you with preexisting lines they are not responsible for that wiring. Their responsibility generally is for the connection from the telephone pole to the building unless they actually installed the wiring for the home itself.

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