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Walmart Pharmacy Lake Delton WI Complaint - Many trips and being lied to to get a prescription filled correctly

Review by llhowland17 on 2011-07-08
The pharmacists at the Lake Delton Walmart are the rudest and the biggest liars around. I seem to need 4-5 trips to fill routine refills due to the staff not knowing how to submit the claim to the insurance company despite several calls on my part and their lying that they called the insurance company. I finally had to stand at the counter and call the insurance company and have the representative call the pharmacy while I held on hold and watched to be sure they even answered the phone. No one wants to take responsibility for being wrong but even after the insurance straightened the mess out and I got the full quantity of pills they still blamed the insurance company for the problem. It sure makes one want to throw the medicines away and take ones chances! Even the store manager is a spineless wimp. Can you imagine another time the pharmacist was handed a computer printed prescription for Metformin. She looked at me and said I can't fill this without an original written prescription as this is for Morphine. I almost fell on the counter in shock to say nothing of what my body would have done with this error. I could go on and on but this is the tip of the iceberg. This store thrives on tourists who by hotdogs and chips and pop and go on their way. Most residents go to the next town to purchase things and I will too in the future. I have learned my lesson.
Comments:2 Replies - Latest reply on 2011-07-08
Posted by Venice09 on 2011-07-08:
It's a good thing you learned your lesson before it was too late. I don't understand why people put up with such incompetency when it comes to matters of life and death.
Posted by Skye on 2011-07-08:
I know how frustrated you are, but how about a quick phone call to them, before wasting your time and gas, to see if your prescription is actually ready to be picked up. I am not excusing what they put you through, just trying to figure out a solution. Also the good thing is, there are so many other pharmacies to choose from, not just Walmart.

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