Sears Complaint - Sears repair policys
My lawn tractor suddenly stopped engaging so I tinkered with it for a while and then broke out my manule. It told me that the problem was an electrical clutch that would have to be replaced. I call for Sears to repare it and told them what to bring with them so the repair could be made on the same day, as they were three weeks out. I also told them to brintg a carberator for my model because it was running a bit rough.
Sears makes it clear that you will be charged for a appt. weather you agree to their estimate or not, so when the tecnition gave me a Quote I signed his slip and he went to work.
While he got started I got to thinking that the price for the parts ( I had told him to bring ) was high so I went on line to Sears parts and found that they were charging me 30 % more for the parts. A total on the carb and clutch of 180 dollars.
I confronted the techniction and his response was he knew nothing. But he gave me a # to call and their response was to tell me that it was my falt for not having pre ordered the parts, and since They had my signature the would not refund the amount they over charged me.
SEARS IS A JOKE. I have purchased many big ticket items over the years but will never step foot in their store again. They may have screwed me out of $ 180. but I will do everything in my power to let people know how dishonest they are and hopefuly help someone else from this customer abuse
Company Response on 7/20/2011:
I am very sorry for the negative experience you had with Sears repair service. We do value you as a Sears customer and would like the opportunity to resolve this and any other Seas related issue that you might have. My name is James and I am part of the Social Media Support Escalations team at Sears. At your convenience, please contact our office at email@example.com. Please send us an email providing a contact phone number and the phone number the tractor was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (jcrossman7) for reference to your issue and we do look forward to talking to you soon.
Social Media Moderator
Sears Social Media Support