Carnival cruise lines Informative - You get what you pay for
You get what you pay for
I realize Carnival is what it is. And you get what you pay for but I was surprised at the rudeness of the staff from the very get go.
I drove from Ohio with 7 family members to celebrate the last of my children graduating from high school. Got a great last minute price from Carnival for 3 rooms all at around 3100.00 all inside cabins.
My drive was so long I wanted to get straight on board the ship since we got there and were checked in around 1:30.
We were told our rooms were ready and I was ready for a quick nap before the safety drill.
When trying to get onboard I bypassed the family photo thing thats was set up but I was blocked from entry by a photographer.
Not a good thing to do to a guy who just drove 19 hours.
He stated we needed to get inline and get a family picture taken before we got onboard.
I told him no thank you because we were tired and I was sure there would be lots of other opportunity onboard for other pictures.
He insisted and told me I needed to have the picture taken still blocking my way.
I then told him that he would need to move now.
Hi then had a friend come over and state "So you are just traveling not cruising" adding insult to injury. My son was getting ready to step in so I told them I didn't want any trouble.
Can you believe a crew member blocking a passengers way onboard, acting aggressive and insulting a passenger?
We then proceeded to the Grand Atrium where a fight had broke out between a guy and a girl (who continued to argue and fight all over the place on the cruise.)
Wow and this was in my first ten minutes.
Not to be negative about Carnival but you get what you pay for.
I did speak to Guest Services about the incident and kudos to Ngonidzashe Mahasi who was a real gem and set up a meeting with the photo manager with me.
The photo manager told me he had tried to get ahold of me several times Hmnnn there was no indication of those efforts???
We discussed the incident. I asked him to comp one photo for me because of what happened.
He refused to do so but thanked me for my comments.
I have never had a inside cabin before (Im a balcony guy) but I can tell you it was a very nice cabin. Lots of space as well.
I booked two other rooms for my two daughters and two sons plus one girlfriend and they were all nice rooms at a great price.
Here was another great surprise.
Ketut our room attendant was the best we have ever had and I have cruised on the Disney Dream and RC as well.
Ketut was great he knew our names and used them as well as our family members.
The food was good and they did have the Chocolate Buffet at noon one day which looked nice.
The food was every bit as good as RC not as good as Disney serves up though.
Well the welcome onboard show consisted of some people shoving a spoon on a rope down shirts and down pants??
Not a very good way to start a cruise.
The last show Shout was very good and very well done with some really nice laser effects.
All the dancers and singers were spot on.
Again though the shows don't really don't compare to RC or even close to Disney.
But again you get what you pay for.
Debarkation is Carnivals greatest asset-well organized and easy. Better than both RC and Disney.
They may not be very good at getting you on the ship but they are aces at getting you off.
I noticed there was no guest survey on if I was satisfied with my cruise HMMMN??
The ships decoration was ok a little worn but not bad its typical Joe Farcus stuff plus the Water Park was pretty nice.
Carnival is the one cruise line I noticed that seems to like to say NO to guests.
Was in the dining room for only one meal.
My daughter didn't like the choice of desserts so I asked the waiter to please go get her a piece of cheese cake with some strawberries (I know they served this in the coffee shop).
At first I was told yes he then bought my daughter a piece of black forest cake.
My daughter does not like chocolate I asked him again for a piece of New York style cheese cake.
He told me he would not be able to get that for me.
I asked for some fresh pineapple at breakfast I was told know they were not serving that until lunch.
No one would get me a piece of pineapple I was told No
My son (only his second cruise) asked if he could take the rum he purchased to his room.
He was told No.
Now let me pan out on this one. My son didn't know the rules which are well established but the staff member was rude in addressing him and even made fun of my son to a co worker calling him a moron for not knowing the rules.
Are people still going to cruise Carnival?
Sure they will because its cheap.
Remember though you get what you pay for
What ever happened to good customer service on a cruise though?
Even if it is inexpensive?
Atlantis was great of course and I will go into that on my port review.
I would never cruise Carnival with just my wife and myself but again got a great deal for 7 people.
Did we all have a good time?
Yes pretty much
A cruise is what you make it.
Plus my kids have little cruise experience to compare it to but they did notice how so many in the staff were just rude.
Plus security on this ship was a joke.
Kids were running wild at all hours of the night and even during the day there was a group of kids pelting guests with ice on the stairwell and nothing was done about it.
The comment was made that the parents should take care of their kids.
True but what about the protection of other guests?
What happens to an elderly person if they get a hard piece of ice tossed at them from two decks up?
Both me and my wife and my two daughters were past guests of Carnival and there was zero recognition or zero coupon books for past guests.
I think the past guest thing will be a thing of the past for my cruise dollars.
Save your money and go on a better line.
Remember you get what you pay for.