Geico Complaint - Geico will NOT be there when you need them.

Posted by Venice09 on 2011-07-08:

You should always deal with your own insurance company. That's what you pay them for. I hope no one was hurt.

Posted by madconsumer on 2011-07-08:

geico is really a bad company when it comes to payout for accidents.

great review.

very helpful!

Posted by samanthasmom on 2011-07-09:

Wow I am appalled at Gecio's decision! I am insured by Geico but have never had an at fault accident. I have had great customer service so far. I was rear ended 4 weeks ago by an 83 year old woman with AAA. I called Geico and they opened a claim but gave me the courtesy of going through AAA. I called AAA and the old bat that hit me hadn't contacted them yet so they called her, opened the claim, took full responsibility, called me back and within a few hours, there was a rental car waiting for me at the body shop. My car was repaired at their expense within a week! (I only needed a new bumper). They also advised me to replace my daughters carseat and forward them my ER bills (went to the ER because I am pregnant and didn't want to take any chances). As soon as the ER bills come in, we will see if they pay up like they promised. If they pay all my medical bills, I will be posting a compliment to AAA here because so far they have been great.

Posted by trmn8r on 2011-07-09:

You always go through your own insurance company. They know know how to negotiate.

You are the enemy to the other driver's insurance company.

Posted by samanthasmom on 2011-07-09:

The only issue I have with going through your own insurance is that you still have to pay your deductible (at least if you have Geico) and then try to get it back from the other party's insurance. My deductible is only $500 but at the time, I felt like I shouldn't have to pay a dime because the woman who hit me was completely at fault and shouldn't of been behind the wheel in the first place. So far AAA has made good on their promises. This was a new experience for me so I really didn't know the pros and cons of going through my own insurance versus the other party's insurance. This is were my3cents comes in handy :)

Posted by Venice09 on 2011-07-09:

I've read many reviews here where people communicated directly with the other insurance company. I had never head of that before. We have always reported accidents to our own company and received the deductible back if we were not at fault. I would not recommend talking to the other driver's insurance company. As trmn said, you are their enemy.

Posted by Skye on 2011-07-09:

I hope you weren't injured. This is why we have insurance. Its the job of our insurance companies to deal with accidents, not us. Always go through your own insurance and let them deal with situations like accidents.

Posted by idontthinkso on 2011-07-10:

Hanging up and dealing with your own insurance is what you should ALWAYS do. Any insurance company is always out for the maximum profit and the lowest loss. Even if you had documentation to the fact of fault, some people give in to situations like that, to get the experience over with. The rep was likely doing as instructed, attempting to reduce Geico's payout as much as possible..