AT&T U-Verse Complaint - Horrible Service & Tech.
I received (AT&T you VERSE) on April 9, 2011. The techs was there on Friday, Saturday, and on Monday they just didn't show, and on Tuesday he returned to say that the first tech did not do his job right, and they would have to send someone else. Finally it seemed like it was right then when we would turn on (4) televisions one in another room would say interrupt another TV, then that other TV would turn off. I awoke a couple of mornings with no TV, phone, or internet service, and would have to try to call again. I would be watching TV and it would freeze constantly for long periods of time then start again. The TV broke into puzzle like figments. I called the person who came to my home to ask him who I should call, cause the techs wasn't working for me. Finally enough was enough while holding a baby and trying to watch TV and it froze for the last time of me having to continue to call for better service on May 27, 2011, I TOLD THEM IF THEY WOULDN'T FIX IT THEN SHUT IF OFF, AND HAS WE SPOKE SHE DID, NOW I FEEL LIKE IF THEY HAD COME AND FIXED IT AS FAST AS THEY SHUT IT OFF, MAYBE THEY WOULD BE ABLE TO KEEP CUSTOMERS. I WOULD NEVER RECOMMEND AT&T you VERSE TO ANYONE I KNOW . BUT THEY SENT ME A BILL FOR $500.00 FOR BAD SERVICES AND I HAD NO ONE TO DISPUTE IT WITH WHO COULD HELP.
THERE NEEDS TO BE A LAW FOR HAVING SUCH BAD SERVICES AND THEN CHARGE THAT MUCH FOR GIVING ME PAIN AND SUFFERING. I LEFT A GOOD SERVICE THINKING I WAS GOING TO GET BETTER SERVICES FROM THEM, AND THEY TOOK ME THROUGH(HELL). WELL WHEN THEY SHUT IT OFF IT WAS WORTH IT, NOT TO HAVE TO DEAL WITH POOR SERVICE, WE WAS WITHOUT TV SERVICE FOR THREE WEEKS DURING A HOLDIAY UNTIL I COULD GET MY OLD SERVICES BACK. U-VERSE WAS THE WORSE SERVICE THAT I DIDN'T GET TO REALLY LOOK AT THAT (COST ME THE MOST). THAT IS JUST ROBBERY, BUT I'M OUT AND WOULD NEVER EVER GO BACK. THEIR NEEDS TO BE LAWS FOR THIS AND SOMEONE WHO SHOULD BE ABLE TO HELP STOP THESE KIND OF ACTIONS.
NOW I WATCH THE TECHS IN MY AREA CONTINUE TO RUN UP AND DOWN THE POLLS TRYING TO SO CALL REPAIR, NOW IT IS SOMEONE ELSES PROBLEM, I HAVE TO NOW PAY FOR THE BAD SERVICE THAT I RECEIVED.