Orbitz Complaint - Buyer Beware
CHICAGO, ILLINOIS -- Well, in case you have not be warned by the several other well informed reviews on this site, Orbitz is not there to help you. I just returned from a trip to Montana. They did get the car rental right. But, the airline was all messed up. First, the flight from BOZ to ORD was supposed to include a "Light Lunch." Once my wife and I, embarked on this 3 hour flight, we discovered no lunch was to be served. What wonders this did for my blood sugar. Once we landed in ORD, we soon learned the seats we had reserved over a month earlier had been double booked. This left us high and dry in Chicago. No hotel, no car, and no food. After 5 hours of fighting with United and Orbitz while they played the blame game, we finally got a hotel for 5 hours of sleep. Orbitz spent the majority of the time transferring me all over the world and telling me "We are not involved. We only book the travel." They even had the nerve to transfer me to someone who could not even speak English. What a company. They sell things which do not exist and do not support you when problems arise. NEVER EVER AGAIN!!!
If you must use one of these 3rd party sites, try Expedia. At least they are not Orbitz. My advise is to use and abuse Orbitz. Go find the best price and call the airline directly.
-Stephen L Gibson