Wal-Mart Jefferson Ave Newport News VA Complaint - No Wheel Chairs That Aren't Electric For Handicap Customers And Family
My family and I do a lot of shopping at your store over here where we live and its real frustrating that the only wheel chairs available are the electric one's, and sure they are great for customers that are able to use them. In out case and several other people I've spoken with at the Alzheimers Support Group share the same complaint. We are unable to go into your store and push out love ones around the store to shop due to the non- availability of wheel chair's to make this a more enjoyable trip. We managet to get to the pharamacy to get the medicines, not able to walk around and push our love ones to shop. They also enjoy getting out and its not always possible to get someone to come in and stay while I run over there and grab the things that are necessary. Having these would make it much easier on families and the patients who no longer have the luxury of walking like most of us. I asked all the managers on duty and they all said "I don't Know"
but were real nice and showed and shared our concerns.
The electric ones are nice, but built for two or even one to manage with a physicall/mentally challenged patient/customer on it. I would appreciate some changes in this withing the store policy to better serve us and continue to make it a little easier on us as its already a major challenge. Thank You.
Kenneth E. Pate
Newport News, VA 23602-6733