Comcast Corporation Informative - Comcast shows they care! Lowered our bill & issued credit
After reading a recent compliment from a member who successfully lowered his Comcast Triple Pay bill, I made a mental note to have my husband call and try to lower ours. We had been paying $221 a month for some time now (although I do remember it being as low as $201 a month at some point). Well, I forgot about it for a few days until I logged in to Comcast to pay our bill and nearly fell out of my chair when I saw it had jumped to $236!!!! We hadn't ordered any movies so I scanned our bill to find out the reason for the increase. The only thing I noticed was two $7 modem rental fee's, which I knew was incorrect because we only have one modem and have always had just the one. I made my husband call Comcast immediately to try to lower our bill and remove the modem fee. Within about 2 minutes, the Comcast representative lowered our bill to approximately $166 a month with taxes. Next, the representative looked at the issue with the modem and determined that sometime in 2009, a change was made to our account and the second modem was erroneously added. She explained that the modem fee was $3 a month in 2009, went up to $5 in 2010 and had just went up to $7 in June 2011. She issued a credit for the 2 years we were double charged. My husband was on the phone for less than 5 minutes!! Thanks Comcast for showing that you really do care!
If anyone else with internet service through Comcast noticed that their bill went up in June, $2 of it is because modem rental increased from $5 to $7 in June!