Frigidaire Complaint - Frigidaire hold on the market is a crime
Just wanted to let everyone at Frigidaire know that they should feel ashamed that they produce and sell such faulty products as my Frigidaire refrigerator Model # FRS6HR5JWO. It comes as no surprise that it barely lasted beyond it’s one year warranty for parts. Keeping things cold is not the problem. Yet the ice box continuously slides away from the contacts making only crushed ice. Then the deli drawer guides cracked out so the drawer falls to the floor when pulled more than a third of the way out. Then the other day, one of the adjustable door shelf clips broke off.
My wife was so proud to finally have a brand new refrigerator after 18 years of marriage. We had two hand-me-downs prior to this one that gave us far superior service before being retired. I feel cheated that I listened to the hype over your products. It’s a mistake I will never make again. This poor excuse for a refrigerator is proof that Frigidaire cares more about making a quick buck than well engineered products and happy customers. Don’t even get me started on the Frigidaire ATF7000 series washer and dryer set that didn’t even make it two years before I took those money pits to the landfill. I can only hope that someone who cares about their hard earned money will read this and buy from someone else… anyone else.
Thank you for contacting Frigidaire.
We regret that you are unhappy with your appliances. Frigidaire uses some of the finest quality materials available and sophisticated assembly processes to assure manufacturing accuracy.
Although we place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction.
Quality tests are continually conducted to provide the consumer with the best appliance possible in the industry. Each consumer may choose from a wide variety of appliances, each built to provide a quality product and various features to best suit their needs.
While we cannot implement all suggestions, all the information that we receive from our consumers is given to our design engineers. Only through feedback can we improve the quality, service and dependability of our product.
We appreciate the time you took to write in regarding your appliance and we will continue to use your comments to improve the look, performance, and quality of our appliances in the future.
Regards, Ms. ******
Which is Figidaire's way of saying:
From all of us at Frigidaire, We are too busy cranking out inferior products, that occasional really crappy products make it through our detectors. We have decided that in no way would we actually try and keep you as a valued customer (we are doing just fine tricking the masses into buying our products). We at Frigidaire have decided that your replacements parts will cost just over $100 dollars with shipping.
Note that's just for the deli drawer guides, and a removable door tray alone that are now worth 21% the value of the original price???????
Are they insane? It’s not like I'm replacing the outer shell, or the compressor, or even something as sophisticated as the ice maker. No we are talking about maybe $2.00 of injected molded plastic. An incredibly brittle plastic that apparently is the best that their engineers can come up with. I’m guessing there was a huge backslide in technology at Frigidaire. Polymers of this nature are found all over the world in much higher quality.
It is obvious that the appliances of our parents generation are no longer the focus of Frigidaire. It is the mass produced landfill fodder of poor quality products that every few years you’ll need to replace that is their focus. And to top it off they want the consumer to swallow that they care about the environment with energy star stickers.
If just one person reads this and changes their mind in buying a Frigidaire appliance then it was worth my time to write this out. If by some strange alignment of the cosmos, ten or twenty potential customers read this, and are detoured. Then I will feel as if I have done to Frigidaire what they have done to me. Taken good money away and thrown it out the window.