Bally Total Fitness Complaint - Illegal Billing
My daughter, husband and I joined Bally in March 2011 on a trial basis. We were told that we could 'cancel anytime' and there would be no penalties.
On April 14th, 2011 I cancelled in writing per their requests. I called 6 days later to follow up. I received a notice we had cancelled (they tried to charge my Visa and were denied)
Since that time they have successfully charge my Visa each month on 3 memberships.
I spoke to a Rep (Mike) on 6.6.11 and was assured all 3 memberships were cancelled; they would credit my Visa $64.00. On June 16th they credited me $32.07 (not $64.00) and the very next day took out for all 3 contracts and through July 8th have continued to do so. I tried to go on line today but my membership number is not recognized. We have never received a card nor have we ever used the facility's. I am quite frustrated.