Church's Chicken Store # 10505 Complaint - Poor Service/Poor Quality
On Sunday July 10, 2011 I pulled in the Church's Chicken drive thru. After being in line for about 5 minutes, the car in front of me pulled off. Next, I continued to wait for approximately another 5-8 minutes when I was then asked to come inside. Upon entering, I was asked if I had placed my order and I then stated that I had been in line in the drive thru. All I got was a quick sorry for the wait. There was a mix up on getting a larger size and pricing. My strawberry lemonade drink had not 1 drop of ice in it, and there was a mix up on the size of the large. The cashier stated that she had been out for 2 weeks and had just come back and was new to the new sizing. There was no customer service, or courtesy offered for all of the inconsistencies and inconveniences. I have never been so shocked as well as ill treated. I frequent the chain at least 1 - 2 times weekly.
The store located in Greensboro, NC on Randleman Rd. is great and this store definitely needs to take some lessons from them.