Hampton Inn Complaint - Unnecessary charges
Several weeks ago (June 3-5, 2011) my organization (from - Freeport, IL) took some adult students on a field trip to Kansas City, Kansas. We stayed at the Hampton Inn in Olathe, Kansas. Since we had gone through a touring company, I believed that the reservations would be the same as we requested. When we got to the hotel, the desk people were not accommodating because we needed extra beds in the room and they told us that it was against the law to put rollaway beds in the rooms. After seeing the rooms we understood that reasoning. After figuring the situation out ourselves, we still encountered a very unhospitable desk clerk who seemed offended when asking her questions.
Some of the students are smokers and since they didn't see anything posted in the hotel; neither on the door, at check-in; nor signs in the room; these students assumed it was alright to smoke. After being alerted by the desk personnel, the students quit smoking and were told by the desk personnel "no to worry" because they would not be charge. As the leader of the group, one would assume that we would have been informed of this infraction so we could make sure it did not happen again. Our bus driver who was staying in the hotel with us was reprimanded about where he parked the bus and was "rudely" informed that he should move the bus (one block away from the hotel).
Our overall stay at the Hampton Inn turned out to be very unpleasant and we were ultimately charged $150.00 = $450. for three rooms that students had smoked in and $10 for each pillow the students took - (which we didn't know were missing)and have no problem paying for replacement pillows. The Hampton Inn contacted the tour company who made the reservation for us rather than contacting us - even though during check in they got our names and addresses. MY issue is; why someone didn't contact us to let us know what the smoking policy was and alert us that these adults were violating the rules. Hotel personnel seemed unhappy with our group (30) being there so it was probably a (serves them right) kind of attitude. Why didn't the desk personnel say there was "no smoking" in the hotel during check-in, we were from out of state.
I am unhappy with my experience at the Hampton and although I have the experience of staying in other properties I believe I can fairly say that THIS experience has left a very bitter taste in my mouth and the 29 other adults.