General Electric Company Complaint - Refridgerator Dies and GE Customer Service Gives Run Around to Fix
Our refridgerator broke Saturday of a long weekend. We couldn't call to get it fixed with our extended warranty until Tuesday because the office was closed. We call Tuesday morn and the first appt is Thurs morn. Guy comes, part has to be shipped from Indiana to arrive Fri. He comes again and fixes it last thing on Fri and when I get home at 6pm, my fridge is now 83oF. Obviously NOT fixed. I call to have it serviced again and am told I can't because the technician didn't close out the ticket. I'll have to call on Saturday. I call Saturday and the extended service still can't schedule the appt because the ticket still isn't closed. My husband spends an hr on the phone, gets a manager to ok the appt and transfers back to the scheduling agent, who then tells my husband they can't schedule the appt and to call back the supervisor after their lunch break - it's 3pm... So he calls back and they are closed. We call again on Monday and the first available appt is on Tuesday for which we have to pay $99 or else wait for the extended warranty company to call us back in 24-48 hrs; that would be Tues or Wed, and then a service agent probably wouldn't be able to come out until the earliest Friday. I call GE Consumer Relations and they offer me $50 for my inconvenience. At the moment no refridgerator for 12 days - 9 people in the middle of a southern summer and we get $50. I will never waste my money on GE or an extended warranty with Service Protection Advantage again. It would have been cheaper and much faster to just pay a self employed repair shop.