Time Warner Cable Complaint - Wasted my time and lied out of their BLANKS!
We were using Time Warner (TW) and found a better deal with another service provider who offered us a packaged deal for a lot cheaper. So we left TW.
We returned all of the equipment, ported our number over to the nee service provider, took time off work to get the new set up going. The next day after returning the equipment, Linda from TW called me asking if there was a way they could earn our business back. I explained that I was offered a deal for $79.99 for the packaged deal with another company along with freebies for 3 months.
Linda explained to me that she could give me showtime and a movie channel for 1 full year and give me digital basic cable and 1 digital box, the highest speed internet (Road Runner Turbo) and phone service with a battery backed phone modem all for $74.99 and they would waive all installation and activation fees. She then said the prices would go up in a year but if I called to say that I would leave, that they would most likely keep the special price for me.
When the installer came 2 weeks later, he forgot to give us a remote and the battery pack for the phone. I also found that I wasn't given the Road Runner Turbo...just the regular internet. I work from home on the internet so speed is important to me. They told me this was never on my order.
They sent a man over to give the battery pack and a remote. I got a notice from TW 2 weeks after installation that I was being charged $141 a month and to pay. (That's twice the amount I was quoted!) So I called them and I disputed. They said that they didn't have a package for $74.99 and they went to listen to the recording and said that they would have Linda call me back. I haven't hear a darn thing from her.
I got a notice today (almost 3 weeks after installation) stating a disconnect notice and a bill for $397.50. I called the billing department to dispute this. They told me there are activation fees, prorated fees and then told me they couldn't give me the details but to call another number and they could help me. I have been on hold for this number (800.892.2253) for over 90 minutes! I just leave it on speaker waiting for a representative to answer while I give all of my feedback to any online site I can.
How can they legally make an offer, get people's business based on that offer and not keep their promises? I took two days from working to have the set up and install and I went based solely on their promises and now they are lying!