Payless Car Rental Complaint - Stay away, stay far away (from Las Vegas branch)
LAS VEGAS, NEVADA -- Las Vegas branch, service is slower than molasses. They failed to honor "reservations" not only for me, but also for many others in line at the same time. What does the word "reservation" mean after all. No cars available after waiting in line for an hour. Next day was not given priority in getting a vehicle. Was expected to stand in a now 2 hour line to get a car that I should have had the day before.
I walked out of line and got a car in ~5 min. from Avis next door. I can only hope that this branch does not represent Payless's business elsewhere.