Verizon Wireless Complaint - Rudeness
My husband and I are both stationed at ft. Hood Texas, in Killeen. When we arrived here in January from overseas, we walked into a Verizon wireless store to apply for a contract. Our salesman was so pushy trying to force us to buy something we didn't want. I told him I wanted a phone of lesser value due to my work and dropping it consistently,..Our total would be at or around 300 dollars after both phones. The salesman was trying to charge us almost 600 for everything, and said that was the cheapest contract. As I began to walk out, he all of a sudden some how had it lowered to 300 by bringing out the phone I originally wanted that was 100 bucks....So he lied to me telling me the phone I had was the 100 dollar one.. That's the first complaint. A few months later my husband deployed so I walked into the store and just happened to see the same salesperson. I wanted to get an international plan so I could talk to my husband, only to get rude remarks, quote " well what do you want your bill ta be" while he was rolling his eyes after I wanted to freeze a line due to my husbands deployment. I was so angry and upset by his rude remarks and eye rolling I left. The guy was also rude to the fact I could barely climb on the high stool to set because I'm 7 months pregnant..I noticed customers who got a contract had the doors opened for them when they left,..I didn't, with a baby, pregnant and an arm full of things. When I returned upon a 3rd time, to cancel my contract because of the poor customer service and rudeness, I waited two hours to be seen as did others, we were being passed up,..Im sure it had to do with the fact we were holding military orders in our hands and you could see the seal on it that gave it away. I guess since it was no sale for any of the salespeople we just got passed up, a lot of people were leaving. I was told the lady didn't know how to cancel a line and to come back....Even more upset,..I came back another day and finally found the "corporate store" to cancel my contract after being pointed in every direction, saying its this store or no go to this one... Today I called customer service to pay a bill on a cancelled line..And a representative named Sabrina was soo rude, she told me she could not understand what I was saying told me a number to call and hung up... I speak perfect English, she seemed to have a problem with English, it was obvious this person was not educated due to the slang she was using while being so rude, basically blowing me off. I am now with AT&T. I have never had such a problem with anyone as I have with this company,...It seems that Verizon has an overall problem with attitude and rudeness.. Verizon needs to get there act together and start firing people,..I find it funny every in my company, which is about 200 or so has had or known someone whose had the same issues I've had with these people.
Another thing I would like to add, is just because you wear a suite and tie doesn't mean your job is that successful. I may wear acus everyday to work and combat boots, but what I find funny is I make waaay more than one of these salesman, but I don't act snooty... Like for real go to college. Or, get your ged first, or, start from the beginning learn how to speak English, and read. Verizon, you need to get your act together!!!