Texas Roadhouse Complaint - Poor Food Quality
KY -- My husband and I had been going to the Texas Roadhouse Restaurant in Denton for a long time. This past year we noticed the food quality has been going downhill. I ordered a prime rib dinner MEDIUM WELL and when I received it, the meat was the end piece of the prime rib and so dry and tough that I couldn't cut it with a knife. I had to send it back. Another time I ordered their fried chicken salad and they forgot to put half of the ingredients listed on their menu for the salad. Once they even forgot to put the chicken on their chicken salad.(had to send it back) In one years time we have had 5 times to send back the food. Each time they apologize and tell us that it should never have been sent out to a customer but the damage is already done. It not only ruined my dinner experience but my husbands as well as his dinner got cold by the time mine was resent to me as he didn't feel right eating while I had to wait for the restaurant to recook my meal. With so many restaurants out there that have better food quality and prices I will NEVER go back to the Texas Roadhouse again.