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Texas Roadhouse Complaint - Poor Food Quality
Complaint
KY -- My husband and I had been going to the Texas Roadhouse Restaurant in Denton for a long time. This past year we noticed the food quality has been going downhill. I ordered a prime rib dinner MEDIUM WELL and when I received it, the meat was the end piece of the prime rib and so dry and tough that I couldn't cut it with a knife. I had to send it back. Another time I ordered their fried chicken salad and they forgot to put half of the ingredients listed on their menu for the salad. Once they even forgot to put the chicken on their chicken salad.(had to send it back) In one years time we have had 5 times to send back the food. Each time they apologize and tell us that it should never have been sent out to a customer but the damage is already done. It not only ruined my dinner experience but my husbands as well as his dinner got cold by the time mine was resent to me as he didn't feel right eating while I had to wait for the restaurant to recook my meal. With so many restaurants out there that have better food quality and prices I will NEVER go back to the Texas Roadhouse again.
Comments:
Posted by saj80 on 2011-07-12:
I have noticed the same thing over the past few months, and my opinion is that restaurants are using cheaper ingredients in order to avoid raising prices. However, in providing marginal quality food, they are losing the very customers they are trying to keep by not raising prices. This is a dilemma for the food industry, and not one easily solved. Good review!
Posted by clutzycook on 2011-07-12:
That sounds like a restaurant that is near my in-law's house. According to my husband, the quality of the food used to be better. But, in the restaurant's defense, they really haven't raised their prices in about 20 years.
Posted by trmn8r on 2011-07-12:
I tried TRH for a few months. I also became tired of excuses and vouchers to come back for a complinentary meal. The heck with that - there is only so much time and frustration you can stand.
Good review.
Good review.
Posted by Anonymous on 2011-07-12:
I guess I'm lucky that I've always had great food and service at Texas Roadhouse
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