Fox Rent A Car San Diego Complaint - Never Again Will I Use Fox Rent A Car At Any Location
Being in the military, I have rented countless cars through my 30 year career and I must say without a doubt that my experience at Fox Rent A Car San Diego was my worst ever. I wish I had read all of the complaints about this company before I entrusted my business with them. I new I was in trouble when I had to request for the van that I was renting be washed it was filty dirty inside and out and they tried to give it to me. The agent insisted that it had been washed before. I feel that I am wasting my time now but I want to express my thoughts. When driving the van, it drove like it was going to fall apart. I tried to call the number on the contract and no answer so I just dealt with it. When I turned the van in, the agent insisted that the system works when essence the system is broken. The straw that broke the camels came after it turned in the vehicle. My relatives left me a cash donation in the van and tried to surprise me not knowing that I was turning the van in early the next morning before I would notice the gift or before they could talk to me to tell me about it aftet they reached the east coast. Unfortunately I turned in the van without knowing there was cash left for me. Almost immedidately after finding out, I tried for numerous hours to contact fox San Diego with no avail.
I called the lost and found and left a message. Their recording says they will follow up within 24 hrs. Not true!!! Today 7 days later I have not received a call. Finally I talked to a gentleman at fox San Diego and he said he would check in the van. He called me back and said he did not see the cash in the van but noted that he would leave a note for lost and found to call me the next day (wed).
I did not receive that call so I visited the office on thur morning and met with the manager and explained my story to her. She took my number and said that she would follow up with me after checking the security cameras and she gave me her ext. This is tues and I still have not heard from her. I tried to call her and of course I could not through to her. I know that cash is hard to retrieve and I would 100% better and would gladly call my family in fl if I would receive some feedback on my situation. I feel that the company is unprofessional and very inexperienced with zero customer service training. I know that my post will not receive any feedback nor will it deter future customers because customers like myself do not visit such sites until they have left at the alter by companies such as Fox Rent A Car San Diego. Words can not express how disappointed I am in how I was treated by this company. May be I have spoiled by the great customer service I witness during my 3 year tour in Japan recently. The vehicle would have been cleaned, they would have followed, and the cash would have been returned. I understand that we live in a society where $200 makes a huge difference in a persons life but fox should instill some morale values in its employees. I would be writing a different response on this site if I had gotten a call saying the my cash was in the office and to come by and pick it up. I am going to copy this post and post it on as many sites as I can just hoping that at least one customer will read it before renting a vehicle from this company. Needless to say I was not happy. If there were a star rating, I would give a 1/2 since the a/c did work. How about upgrading to sat radio fox. Come on we are almost in 2012. Get with your competion. I will stop now.