Shoebuy.com Private Events Complaint - No Exchanges plus Mandatory Restocking fees - I'm Stuck!
I have been pleased with the products and service at shoebuy.com, too, but, BEWARE of their affiliate Shoebuy Private Events ( http://events. shoebuy.com/ ). They have fine prices and quick service like shoebuy.com, but be sure that you absolutely want to keep the product you order for two reasons:
1. some items are final sale; no returns, no exchanges,
2. no exchanges are permitted, and
3. on returns, they charge a $6.95 restocking fee per pair of shoes!!
4. they did not respond at all to my repeated email complaints and requests for information/clarification of the charges.
Therefore, on my $39.95 shoes, that's a 17.5% restocking fee – rather steep, don't you think?? The fee is shown on their website, (buried in the fine print), but there is no way I would have placed an order had I known about the no exchanges/+restocking fees policy, and thinking about it now, I would not have even tried to to return them.