Direct Air Complaint - Will never Book with them again! Very deceitful
I had purchased a friends and family ticket. It was a pretty good deal. The airport was much closer on both ends. Booked a flight for 6/24/2011 from Lakeland, fl to Springfield, IL. It was supposed to leave at 2:15pm.....Then 4:15pm.....Then 8:15pm....Then finally left sometime the next day (Two of the delays were due to mechanical failure). I had gotten my suitcase off the aircraft. When I called the next day to request a refund I was told I would have to drive back to the airport to unboard the flight!!!!! After much discussion, she agreed that it was their error since I had taken my luggage with me! She told me my account would be refunded the full amount of the ticket and luggage charge plus gave me a voucher number for the amount that I had spent to be used within one year. I thought that was great. What wonderful customer service...............The next week I called to ask where my refund was. I was told it takes 10-14 days and it was being processed. No problem. Each time you call you have to give your confirmation number, so there is not any confussion......Well, by July 12 I still had not received the refund. When I called, the girl got very rude with me and told me it was one or the other and I had already been given voucher numbers. Why would I want to let them keep my money? Why would they not tell me that when I called the first 2 times? After hanging up, I decided to call and ask for a supervisor....they will not let you do that. The gentleman I spoke with ended up telling me he would put me on hold, then hung up on me. Each time they would get upset with me that I should expect my refund before 10-14 days. I told they I had already waited beyond that time period. With my 3rd call today, they supposidly have completed the refund. We'll see. I know I will never deal with them again. Literally hours spent on the phone for them to play with my money for 3 weeks. Totally unexceptable.