Enterprise Rent-A-Car Complaint - Enterprise Car Rental Location in Eden Prairie, MN
EDEN PRAIRIE -- I rented a car from the Eden Prairie, MN (16001 Venture Ln, Eden Prairie) location for a long weekend starting on Friday via Travelocity. The location was closed on Monday but Travelocity showed me a notice that I can drop off my car on Monday and drop the keys in the keybox. I went there on Friday to rent the car. The Rep started with nice talk and then without even asking if I wanted any kind of insurance coverage, he directly said "Which coverage do you want, basic or full?" as if it was mandatory. I said I do not want any coverage and then he started his marketing talk. I again said no. Then he started showing me the car and asked if anyone mentioned about a $10/day surcharge for taking the car out of state. I said I did not see that anywhere and I will no pay it. He went on to say that he will waive this charge off if I bought insurance. How dare he? He was openly forcing me to buy the coverage. I again said no and he said I will have to talk to the manager. I should have left the facility without renting the car at that point but went ahead and talked with the manager. He said he will waive off the surcharge this time as if he did me a favor. I have never heard of this surcharge before. They just used this tactic to make me buy the insurance. The sales guy again started giving me sermon on how bad it is to drive without any insurance blah, blah, blah. Finally I gave in to it and bought basic coverage. I should note that the car was not at all cleaned when they rented. I returned the car back on Monday and dropped the key off. In about a week I saw a charge on my Credit Card for this rental which was $50 extra than expected. I called the location and the guy wasn't sure why I was charged extra. He then said may be because it was a weekend rental and I dropped off the car during off time they couldn't tell when I dropped the car. So the extra charge was a one day rent. This was outrageous!! Even then it did not add up because I rented for $27/day. I said nowhere was it mentioned that I will be charged extra for dropping off the car during off time. Whats the point of having a drop box if I will be charged extra anyway? Guy asked me for my number and said somebody will call back. Its been 4 days but nobody has yet called. I am disputing this charge. These guys are stealers. Its ridicolous!! Very very bad business ethics. Forcefull-Insurance-Selling tactic had left a bad taste but the extra charge completely ruined my renting experience. I am never ever going back to these guys. I would not recommend this rental location to anyone. I have rented from Enterprise before from other locations and never had any issues but people at this location crossed all their limits. Stealer!
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