Auto Europe Complaint - Rip off website and they don't care once they have your money!
PORTLAND, MASSACHUSETTS -- DO NOT BOOK!!!! They would not honor the booking and would not refund when we showed up and the car agency ran out of cars!!!!!! I couldn't believe it. I have been talking to customer service for two months now and they refuse to help. They give me the runaround and are really smug about it on the phone. I never knew they had so many complaints until I got burned by them and goggled Auto Europe online.
We paid for a car rental in full via credit card on their website. We went to pick up the car at exact location specified. When we got there, the car agency had given our car away because they said it was 3 hours after the reservation time. This is undisputed by Auto Europe. They were unable to give us another car. We have a copy of all the terms and conditions and voucher. Nowhere does it state that if you are late by 3 hours, they can charge you 100% and not give you a car. Sometimes planes are late and they never called even though they had our phone number. We had to rent another car at or own expense from Hertz. We also spoke to the manager at EuropeCar at the airport and they said they have spoken to Auto Europe on our behalf and is not charging Auto Europe for the non rental. They apologized to us for the mistake but Auto Europe is still refusing to refund our money. We were left stranded with no car. We are out of the money as well. There are no written terms and conditions that would allow for them to not provide us with a car. They are going against a written contract. We showed up and found out they gave away our car after 3 hours because Auto Europe works with agencies that all have different rules but can't state them clearly on their website. Most and I think all car rental companies hold a car for you for at least 24 hours if you pre-paid for a car. This is want EuropCar and Hertz told us. This is against all terms and conditions on Auto Europe website and on our contract. In fact, if you go to their website, it does not say anywhere that if you are late by 3 hours, they can cancel your reservation and charge you 100%. But that is what they did. I still can't believe it and everyone at Auto Europe gives us the run around. I really think they don't care at all.